Frequently Asked Questions

For our most up-to-date pricing please refer to our pricing page.

Generally the process begins once you have completed a sale agreement (or a test drive) in your Dealer Management System (DMS). For those DMS's integrated with BuyerScore, this will trigger a request for feedback from your customer (sent via email), approximately seven days after the vehicle has been delivered.

We work with most of the major DMS's here in New Zealand, so ask your current provider about connecting to the BuyerScore review system first. If they are unable to assist please contact our team for more information.

As a dealership you have the ability to reply publicly to any customer feedback via dealer comment. Please feel free to disagree and identify why you may believe the experience was different than as it is being described or a misunderstanding may have occurred. Our advice is to always try to respond using civil terms rather than permanently shun your customer in the public domain.

When a reviewer has agreed to be identified, you can also communicate with them outside of the BuyerScore framework to try and resolve any issues and in some cases are able to then request a re-rate of your dealership by that person.

It usually takes 3-5 business days from the time a review is submitted until it appears on the BuyerScore website and/or our partner websites.

BuyerScore respects its reviewers privacy and will not identify any person unless they advise us it is OK to do so. In the event a reviewer advises us they would like to pass on their personal details to the dealership, we will include that in the feedback information, allowing you to contact that person when necessary.