From your customer's perspective Admin In the Media (0) What do my customers think of the experience they had at my dealership? This is an extremely important question to know the answer to. [More]
Does your business value time? Admin In the Media (0) We are all given the same amount of time each day to set out and achieve what we desire. The difference is what each of us do with our time, that’s a separator between people. [More]
Getting processes established Admin In the Media (0) From the many motor-vehicle dealers I’m in contact with day to day, I am frequently asked questions along these lines: How do I track my leads? I don’t feel they are being correctly captured. How do I measure my referral traffic? Why does my reporting have unspecified or blank referral sources? I don’t feel my team is capturing all the information the business needs for customer retention or reporting. What’s not being done correctly? [More]
Make customers feel important Admin In the Media (0) One of the most important changes you can make today, without any additional expense, that will also help your dealership sell more cars, is… listen to your customers. [More]
Laying future foundations Admin In the Media (0) The new year is upon us and if you didn’t kick some level of proactivity into gear late last year in preparation for 2018, then there’s no time like the present to take some action. [More]